Emergency Relief services provide support to address immediate needs in times of crisis. Assistance often includes food and clothing parcels or vouchers, Referral to Foodbank, transport, pharmacy vouchers, help with accommodation, part- payment of bills and budgeting assistance. Importantly, our Emergency Relief staff and volunteers provide appropriate referrals to other services that help to address the underlying causes of financial crisis and social and financial inclusion.
Clients must be in a financial crisis situation. Clients may provide details of their income either through a payslip or Centrelink Income Statement. In some cases clients may have no income and this will be assessed during the interview. Situations that should have been reasonably foreseen are not considered a crisis situation and may not be eligible for assistance however our ER Coordinator will assess each client on their current circumstances. Staff will also work with clients to offer assistance through appropriate referrals if they cannot assist with financial support.
Definition – Crisis Situation
A crisis situation is an occurrence that would not be reasonably anticipated (i.e. NOT a utilities bill which comes every 3 months but for example, a death in the family causing unforeseen expensive funeral costs or loss of a job).